Contact Us

The Member Services and Provider Inquiry Department within Martin's Point is here providing courteous, friendly, and professional customer service to our members and providers by:

• Providing education to members on how to access TRICARE benefits through the US Family Health Plan at Martin's Point
• Responding to member and provider inquiries concerning member eligibility, claims status, benefits, and authorizations
• Researching and coordinating resolution of member and provider issues
• Assisting members with primary care provider changes
• Coordinating the member appeal process

Our department consists of a manager, Health Benefits Advisor (HBA), Member Services Representatives, and Provider Inquiry Representatives – all trained and enthusiastic to take care of your needs.

 

ID Card Request

If you are already a member of the US Family Health Plan and need to request a new member identification card, please call Member Services at 1-888-674-8734.

 

Inquiry Contact Form

1. Select the area of service in which you live: Please select one Maine and New Hampshire Maryland, D.C. and Surrounding Areas Massachusetts, Cape Cod and Rhode Island New York and New Jersey Ohio and Surrounding Areas Texas and Louisiana Washington State
2. Select the subject of your concern and type your question: Please select one Request for Application Benefit Eligibility Geographic Coverage Grievance and Resolution Copayment and Enrollment Fee Disenrollment Question or Request Provider or Network Question Other
Type your question here.
3. Your Personal Contact Information
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